An Ear To Listen

Answers to Our Frequently Asked Questions

Don't see your question here? Please feel free to call the Taking Care Counselling & Consulting Ltd office in Athabasca to speak with one of our representatives and get some answers to your questions.


Q: How is payment accepted?

A: Either cash, cheque or e-transfer.


Q: Would my counselling sessions be covered by work?

A: Possibly; this will depend on your Employee Assistance Program (EAP). To find this out, contact your Human Resources department at your work place. Note: EAP services require special approval. Therefore, not all therapists with Taking Care Counselling Ltd will be covered by your EAP services.


Q: How soon can I see a counsellor?

A: Usually your first appointments can be booked within 7 to 10 days.


Q: What if I cannot make it to my scheduled appointment?

A: You may cancel your appointment 48 hours prior to your scheduled time. However, there will be a fee of $120.00 if you cancel less than 48 hours before your scheduled appointment time.


Q: How long is the appointment?

A: Each session is 50 minutes. However, your counsellor may recommend longer sessions. In this case, your fee will be adjusted accordingly.


Q: How is personal information handled in my session?

A: All information in your counselling session is confidential. The following are exceptions to rules of confidentiality are:

  • Situations involving child abuse or any persons’ physical safety
  • Information subpoenaed by a court of law
  • Reporting requirements with Employee Assistance Programs (EAP)


These confidential guidelines will be reviewed with you at your first counselling session.

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